Refund policy

At ApexLift, your satisfaction matters. If something isn’t right, we’ll make it right.

Need Help?

For any questions or concerns, contact us at:
📧 support@apexliftofficial.com
Our support team responds within 5–12 hours.

90-Day Guarantee

We offer a 30-day return policy.
That means you have 30 days from the date of delivery to request a refund if there’s an issue with your product.

To get started, simply email us with:

  • Your order number
  • A brief description of the issue
  • Photo or video (if applicable)

We’ll review your request and guide you through the next steps.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible with photo evidence.

Once verified, we will issue a full refund or send a replacement — whichever you prefer.

Order Changes & Cancellations

Orders can be canceled or modified within 12 hours of being placed.

After this window, your order may already be processed and cannot be changed.

Returns Eligibility

To be eligible for a return:

  • The item must not be intentionally damaged or misused
  • Proof of purchase is required

Important: Please contact us before sending anything back.
Returns sent without prior approval will not be accepted.

Refunds

Once your return or claim is approved:

  • Refunds are issued to your original payment method
  • Processing time: up to 14 business days depending on your bank/provider

We may request proof of return before issuing a refund in certain cases.

Shipping & Delivery Notes

  • Please ensure your shipping address is correct at checkout
  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • If a package is returned due to an incorrect address or failed delivery, reshipping fees may apply

Product & Usage Notes

  • Results (such as height increase) may vary depending on footwear and individual use
  • Product images are for illustration purposes and may vary slightly
  • In rare cases, packaging may differ due to demand, but the product remains the same

Warranty (If Applicable)

Select ApexLift products may include a replacement warranty.
Contact our support team with clear photos, and we’ll review your request.

Final Notes

By placing an order with ApexLift, you agree to this Refund & Return Policy.