Refund policy

At ApexLift, your satisfaction matters. If something isn't right, we'll make it right.

Need Help?

For any questions or concerns, contact us at:

📧 support@apexliftofficial.com

Our support team responds within 5–12 hours.

All Returns & Refunds Require Approval

Returns and refunds are only accepted once approved by our team. To request one, you must email us first at support@apexliftofficial.com with:

  • Your order number
  • A brief description of the issue
  • Photo or video evidence (if applicable)

We'll review your request and guide you through the next steps.

⚠️ Important: Do not send anything back before receiving approval. Returns sent without prior approval will not be accepted or refunded.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible with photo evidence.

Once verified and approved, we will issue a full refund or send a replacement — whichever you prefer.

Order Changes & Cancellations

Orders can be canceled or modified within 12 hours of being placed.

After this window, your order may already be processed and cannot be changed.

Returns Eligibility

To be eligible for a return:

  • The return must be approved by our team in advance
  • The item must not be intentionally damaged or misused
  • Proof of purchase is required

Refunds

Once your return is approved and we receive the item, we will process your refund as soon as it arrives — within 3 business days.

  • Refunds are issued to your original payment method
  • After processing, the time for funds to appear may vary depending on your bank/provider

Shipping & Delivery Notes

  • Please ensure your shipping address is correct at checkout
  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • If a package is returned due to an incorrect address or failed delivery, reshipping fees may apply

Product & Usage Notes

  • Results (such as height increase) may vary depending on footwear and individual use
  • Product images are for illustration purposes and may vary slightly
  • In rare cases, packaging may differ due to demand, but the product remains the same

Warranty (If Applicable)

Select ApexLift products may include a replacement warranty. Contact our support team with clear photos, and we'll review your request.

Final Notes

By placing an order with ApexLift, you agree to this Refund & Return Policy. All returns and refunds are subject to approval by the ApexLift support team.